Revised Return & Exchange Policy for GetCanvasWallArt
Hassle-Free Returns and Exchanges
We strive for excellence in every purchase. We're dedicated to ensuring your buying experience is nothing short of exceptional.
Artwork Quality Guarantee
If the artwork doesn't align with our official website's promotion, you're entitled to a full refund.
Shipping Damage Policy
Receive a free replacement or a full refund for artworks damaged in transit.
30-Day Money Back Guarantee
Enjoy a 30-day, no-risk money-back guarantee on your order. We manage the collection and return shipment of any artwork, with only the return freight at your expense.
Returns Requirements
To initiate a return:
- The request must be within 30 calendar days of receipt.
- Artwork should be in its original condition and packaging.
- Proper packaging is essential for a refund.
- Carefully unpack artworks to avoid damage.
Damaged Artworks Procedure
We offer complimentary exchange for damaged item. If you have a damaged item during transportation, we thoroughly apologize, and ask that you send us a message and include your order number and a photo of your damaged artwork. Let us deal with courier companies.we will ship out the replacement just in a few days.
Return Timeframe
You have 30 calendar days from receipt to request a return and an additional 14 calendar days to complete it.
Because all the paintings are purely handmade. If the buyer cancels the order for no reason more than 10 days after the purchase, the buyer will have to pay a production fee of $50-$150.
Non-Refundable Cases
If the artwork doesn't suit your need after receipt, shipping costs for return are your responsibility. A full refund is issued upon return receipt.
Need Assistance?
For further help, contact us at info@getcanvaswallart.com.